FREE DELIVERY for orders above S$200

FAQ

About Hardwareonline.com.sg

Q. How does Hardwareonline.com.sg work?

A. Hardwareonline.com.sg is a truly one stop solution hardware online shop in Singapore. We own our own ePlatform, Showroom, Warehouse and Delivery Team. You simply choose the products which you want from our ePlatform: http://hardwareonline.com.sg , and place your order. We will deliver your products to your doorstep within 3 working  days.   We are just a click away! We are selling Convenience!

Q. Where are you located?

A. Our headoffice is located at 27 Playfair Road, Singapore 367991.

About Online Shopping

Q. Do I need to register first before any purchase?

A. Yes, you need to register with our website and log in with your password before placing an order with us. In the event that you are unable to register or log in to our website, you can contact us at 6858 8668 during office hours, or email us your order at [email protected] so that our friendly Customer Service Officer will help you on purchasing online.

Q. How do I register?

A. It is very easy. You just go to https://www.hardwareonline.com.sg/signup.aspx , fill in the required information and click “CONFIRM”. If you encounter any problem in the process of registration, please call our Hotline: 6858 8668 during office hours.

Q. How do I search for an item and shop online at www.hardwareonline.com.sg?

A. There are at least 6 convenient ways to find an item on our website.

  1. Search through ALL CATEGORIES on Home Page Menu Bar
  2. Search through ALL BRANDS on Home Page Menu Bar
  3. Search through PRODUCT BY CATEGORY on Home Page
  4. Search through PRODUCT BY BRAND on Home Page
  5. Search through FEATURED PRODUCTS on Home Page
  6. Search through using Search tab on the Header of any Page

If you would like to talk to our Customer Service Officer when you are searching an item, please call our Hotline: 6858 8668 on any weekday during office hours.

About Product

Q. I cannot find an item on your website, what should I do?

A. If you cannot find any item on our website, please call our Hotline: 6858 8668 (office hours) or email to [email protected]. Our staff will always be delighted to assist you with your needs.

Q. Is the product listed price fixed? Can you provide us with a quotation if our company wants to buy in large quantities?

A. Yes, our listed price is fixed as shown on the website. However we do provide value add services if your company orders a large quantity for any product listed on our website. Our dedicated Sales Representatives will contact you if you call us at our Hotline: 6858 8668 or email your enquiry to [email protected].

About Making an Order

Q. If I am interested in a product, how do I place an order?

A. To place an order

Step 1. Find your product.

Step 2. Choose your product.

Step 3. Check your product information.

Step 4. Confirm shipping cart.

Step 5. Choose your checkout option.

  • Log in your account.
  • Create an account -  Log in with your Company Registration Number/ and password.

Stpe 6. Provide billing, shipping abd shipping method information.

  • Check your shopping cart summary.

  • Choose between self-collection/delivery.

Step 7. Choose your payment option.

Step 8. Place your order. 

Step 9. Receive your order confirmation.

  • You will receive an order confirmation shortly via your registered email. You might check your Order History to view your order records or ensure your order has been processed.

Illustrate process picture as below:

 

Step 1.0

 

Step 2.0

 

Step 3.0

 

 

Step 4.0

 

 

Step 5.0

 

 

Step 6.0

 

Step 6.1

 

 

Step 7.0

 

Remark: for "Cheque / Cash On Delivery" and "Credit Term Sales", please refer to Step 8 (Order Review) directly.

 

Step 7.1 

 

Step 8.0 

 Step 9.0

  

Q: Will my order be available on another computer?

A: Yes, all saved orders will be available as long as you login to your account.

Q: Can I cancel my order?

A: Yes, you may cancel your order by calling our Hotline: 6858 8668 during our operating hours or your Sales Representative at least 48 hours prior to the original delivery date to notify us. Our friendly staff will be glad to assist you.

Do note that all custom-made items within your order cannot be cancelled.

A cancellation fee will be imposed, depending on the nature of the product ordered. Harewareonline.com.sg has the full discretion to decide the amount of cancellation fee.

 

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