About Payment and Delivery
Q: What are your payment options?
A: We have 3 payment options for Corporate Account Users: Online Payment via Paypal, Cash/Cheque on Delivery and Credit Term Sales. However, for individual users, you have to make an Online Payment via Paypal.
For Cheque on Delivery, please cross your cheque and make it payable to ‘Thye Hong Esolutions Pte Ltd’. All cheques must be signed and written legibly with the correct date and payment amount. If the circumstance of a dishonored (bounced) cheque were to arise, a fee of S$50 will be charged to you per dishonored cheque.
For Cash on Delivery, please prepare the exact amount to be paid to our Delivery Staff.
For Credit Term Sales, only approved customers can use this payment option.
Q: How much is the delivery fee?
A: Delivery shall be within Singapore only (Monday to Saturday excluding Sunday & Public Holidays), and the following fee table shall apply:
Daytime (8am-6pm): S$30.00 – Delivery fee will be waived for each order totalling more than S$200.00.
We currently deliver only to addresses within mainland Singapore. For places where a delivery permit is needed, please highlight it to us in advance by calling our Hotline: 6858 8668 or notify your Sales Representative.
Q: What are the limitations to the delivery of my order in terms of dimensions?
A: We strive to achieve door-step delivery for our customers. However, if items are too bulky to be loaded into the lift at the destination, customer(s) will be required to receive them at ground level. eg: Cement, Brick & Stone, etc.
Q: I wish to self-collect, can you waive off the delivery fee?
A: Yes, upon Checkout, choose self-collection under the delivery method to have your delivery fee waived.
Q: Can I request the date and time of delivery?
A: Our delivery team will call you prior to the delivery, so you can arrange with them. We are committed to delivery within three working days. For urgent cases, there may be additional delivery fees.