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Return & Exchange

Return Policy

We do not accept returns once the product has been opened and used. To qualify for a return, the product must be non-clearance, non-customised, strictly unused, undamaged, in resalable condition and with their original packaging/ plastic cover intact.

Qualifying product can be returned to our warehouse within seven (7) days of purchase for a full refund.

Hardwareonline.com.sg has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.

Transportation charges will apply should you require Hardwareonline.com.sg to transport your items for return from your location to our warehouse.

For customer pays through PayPal, 6% admin fee will be imposed on total amount .

Exchange Policy

To qualify for an exchange, the product must be non-clearance, non-customized, strictly unused, undamaged, in resalable condition and with original packaging/ plastic cover intact.

Qualifying product can be returned to our warehouse within seven (7) days or to be exchanged for products which are of the same or greater price value within seven (7) days of purchase, excluding chemical product and special order / custom made products.

Should you choose to exchange purchased product for another model bearing a higher price, you will be required to top-up the difference in price.

No refund will be issued for any difference in price should you choose to exchange purchased product for item(s) with price(s) amounting to less than the total price of the exchanged item(s).

Hardwareonline.com.sg has the full discretion to decide whether any item is in a condition suitable for exchange and reserves the right to reject any returns if they are deemed unfit for exchange.

Transportation charges will apply should you require Hardwareonline.com.sg to transport your items for exchange from your location to our warehouse.

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